2020 demonstrated that supporting digital citizen services is more important than ever. Citizens turned to the state, local, and regional governments for answers to urgent questions, and they expected a consumer-like service experience to help them find those answers. It's crucial that state and local governments streamline processes and provide efficient, intuitive digital-first experiences to their citizens, residents, and businesses. Join S...

Organizations are deploying the Now Platform and users from across the enterprise are seeing that it helps them accomplish their objectives in innovative and efficient ways. This means more users are looking to ServiceNow to manage all their business initiatives. You need to take a value-based approach, which requires discipline and focus. Because this is often challenging, we created this two-part webinar series to give you insight into how y...

In today’s environment of ongoing digital transformation and macro business disruptors, organizations need to move quickly, shifting away from slow unstructured processes to digital workflows. Create the experiences required for a better way to work or in disruptive situations a better way to respond. Learn how App Engine and IntegrationHub accelerate digital workflow creation and automation on the Now Platform® for any line of busin...

Join Federal IT leaders at the 2020 ServiceNow Federal Forum on February 26 as we discuss how transforming workflows enables a service-focused government. Don’t miss plenary sessions with IT visionaries leading the charge, and tactical breakout sessions focused on IT service management, human resources, customer service, cybersecurity, and more.

We’ve come a long way since the Cloud First Initiative was announced in 2011. Since then, in addition to the potential for mass cost savings and improved agility, agencies now view cloud as a critical enabler of digital transformation, allowing them to focus more on delivering seamless and secure services to citizens. But as organizations chart their course for cloud migration, there are still questions to answer and progress to be made...

Customer Service is a Team Sport The best sports teams make winning look effortless. Citizen service teams can have similar success when they are connected to the right data and able to use that information to make proactive changes.Join ServiceNow and Carahsoft on Thursday, November 9, 2017 to learn how government service teams can execute a winning strategy for:Making it easy for citizens to engageEstablishing self-service solutions that red...

Join ServiceNow and Carahsoft for a complimentary webcast to learn how to manage, enable and operate everything as a service.Register for this webcast to hear experts in IT Service Management and IT Operations Management discuss IT challenges and more, providing a Service Operations Maturity Model that anyone can use to gauge their organization’s current and future state.Attendees will learn: Strategies to drive toward these outcomes, s...

State & Local Governments are deploying more cloud and SaaS applications than ever before to support a wide range of business services. But how do they know if their processes are more cost-efficient or whether employees are using their time efficiently? ServiceNow allows agencies to achieve new levels of enterprise productivity by optimizing internal processes. At the heart of a business service is a structured process that needs to be ma...